Purchasing and Shipping

I want you to be over-the-moon happy with your new artwork. If you have any questions as you’re deciding on a painting, please contact me in advance at marabeth@marabethquinart.com.

ARTWORK PRESENTATION

Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

ORDERING

How is my payment handled?

Payments are taken through PayPal or Stripe. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. You can either purchase through the website www.marabethquinart.com or work directly through me at marabeth@marabethquinart.com where we make specific arrangements.

SHIPPING

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days unless I communicate otherwise to you (due to vacations, business trips or unusual circumstances.)

Is shipping included?

Shipping is the responsibility of the purchaser unless you have a shipping discount code from a promotion I am running. My site is set up to ship to the U.S. and Canada with USPS and will be visible included in your purchase price at checkout. If you are outside of North America, I will bill separately for shipping once you have purchased the painting. I do this for your benefit—in order to get you the best price and the safest carrier, I get the estimate and allow you the chance to approve it before I send the painting.

Shipping costs contribute towards packing supplies, labour and transit fees.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If you are outside of North America, I will bill separately for shipping once you have purchased the painting. I do this for your benefit—in order to get you the best price and the safest carrier, I get the estimate and allow you the chance to approve it before I send the painting.

Overseas shipments (outside the US) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

RETURNS

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service the painting was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. When possible, I purchase insurance in the unlikely event that artworks are damaged by the carrier. If you receive a work that has been damaged in transit, please contact me immediately and if possible keep a photograph.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the US.